FAQ

Lack of a picture can be caused by several reasons. Knowing how your television is connected and the cabling at your premise are important to determining what the problems may be. The following is a list of common reasons for a lack of picture problem:

• If you have multiple TVs and have no picture on some, or one, of them, or a single TV with no picture, please check the problem TV(s) connections. If there are other video appliances (VCR, DVR, etc…) between the cable feed and the TV(s), you may want to remove these appliances to ensure the problem is not with them.
• If you have multiple TVs and have no picture on some, or one, of them, there may be a problem with the TV or it may not be set-up correctly. Please check with your TV vendor or retailer for troubleshooting details.
• If you have multiple TVs and have no picture on any of them, or a single TV with no picture, there could be a problem with the main cable TV feed to your premise. Please check any internal cables that may have been changed coming from the DRN cable entry. If there are no problems there, please contact DRN for service.
• If you are a fiber customer your battery back up box may not be receiving AC power. Please check the ivory colored box that was installed inside your residence opposite the large gray box outside. This box needs to have two green lights glowing. If the AC light is amber/yellow in color then it is not receiving AC power. If you could verify that there is AC power going to the outlet by plugging in a small appliance (night light, blow dryer, curling iron) then if that works call DRN for service. If there is no AC power going to the outlet please check or breakers or fuses.